Customer Hub
Quick Actions
The most common things current customers ask for
Make a Payment
Pay online in seconds, or pick the method that works best for you
Online Payment Portal
Credit & Debit Cards
Pay your bill securely online using our SwipeSimple payment system. You'll need your account number and invoice number.
We accept Visa, Mastercard, Discover, and American Express.
- Secure SSL encryption
- Instant payment confirmation
- Email receipt provided
Note: a 3.5% surcharge applies to credit card payments. Debit card payments have no surcharge.
Other Ways to Pay
Set up auto-pay, send a Zelle transfer, or mail a check.
Zelle
Send a Zelle transfer right from your bank's app. It's fast, free, and has no surcharge.
- Include what the payment is for in the memo
- Transfers arrive instantly
- No processing fee or surcharge
Billing Schedule & Terms
When you'll be billed and what happens if a payment is late
Billing Schedule
Monthly service
Invoice emailed on the 1st, billed in advance for the month.
Repairs & one-time work
Invoiced on completion. Net 30 from invoice date.
Emergencies
Payment may be collected at time of service.
Late Payment Policy
Friendly reminder sent for overdue accounts.
$25 late fee applied to the account.
Service may be suspended until the account is current.
Need help? Reach out below to set up a payment arrangement — we’d rather work with you than penalize you.
Manage Your Account
Common requests we handle for current customers
Frequently Asked
Common questions from current customers about billing and service
Monthly service invoices are emailed on the 1st of each month. Repair invoices are sent upon completion of work.
Call our billing department at (925) 736-0447 and we'll help you set up automatic monthly payments on your credit or debit card. You can swap to a new card any time.
Send us a message through the support form below with your dates, or call (925) 736-0447. We'll pause weekly visits and prorate your bill so you only pay for the service you receive.
Use the "Service Issue" option in the support form below and tell us what you're seeing. We'll get a technician out as soon as possible to make it right at no charge.
Occasionally a route runs late or a visit gets rescheduled. Reach out and we'll confirm what happened and credit your account if appropriate.
Contact our billing department immediately. We'll review your account, pull the service history, and work to resolve any discrepancies quickly.
We understand that major repairs can be expensive. Contact us to discuss payment arrangement options for repairs over $1,000.
Check your spam folder first. If you still can't find it, call us and we'll resend it immediately. Make sure we have your correct email address on file.
Send Us a Message
Already a customer? Pick what you need below — we’ll get back to you within one business day.
Your Service Team
Tell us what’s going on — your message goes straight to the person who knows your pool. We respond within one business day, faster for urgent issues.
Pool Emergency?
Don’t wait for email — call us directly. We do our best to respond fast during business hours (Mon–Fri, 7am–5pm), and occasionally take urgent weekend calls.
(925) 736-0447Need Immediate Help?
Our team is here Monday through Friday, 7am to 5pm. For after-hours emergencies, call anytime.