Customer Hub
Quick Actions
The most common things current customers ask for
Payment Methods
Choose the payment option that works best for you
Credit & Debit Cards
All major cards accepted, processed securely online or by phone.
- Visa, Mastercard, Discover, Amex
- Instant confirmation
- Email receipt
Auto-Pay
Never miss a payment. We charge your card on the same day each month.
- Set it and forget it
- Same day each month
- Receipts emailed automatically
Zelle
Fast and free transfers right from your bank's Zelle app.
- yourpoolman@hotmail.com
- Instant transfer
- Include account # in memo
Check by Mail
Old school works too — mail your check to our office.
- Include account number
- Allow 5-7 days
- Mail to address below
Mailing Address
Atlantis Pools Inc. · 9000 Crow Canyon Road, STE-S, Box 318 · Danville, CA 94506
Make a Payment
Quick and secure online payment options
Online Payment Portal
Pay your bill securely online using our SwipeSimple payment system. You'll need your account number and invoice number.
Note: a 3.5% surcharge applies to credit card payments. Debit card payments have no surcharge.
Pay by Phone
Call our billing department to make a payment over the phone with a credit or debit card.
Billing Department(925) 736-0447Monday - Friday: 7am - 5pm
Have your account number ready when calling
Billing Schedule & Terms
When you'll be billed and what happens if a payment is late
Billing Schedule
Monthly service
Invoice emailed on the 1st, billed in advance for the month.
Repairs & one-time work
Invoiced on completion. Net 30 from invoice date.
Emergencies
Payment may be collected at time of service.
Late Payment Policy
Friendly reminder sent for overdue accounts.
$25 late fee applied to the account.
Service may be suspended until the account is current.
Need help? Reach out below to set up a payment arrangement — we’d rather work with you than penalize you.
Manage Your Account
Common requests we handle for current customers
Frequently Asked
Common questions from current customers about billing and service
Monthly service invoices are emailed on the 1st of each month. Repair invoices are sent upon completion of work.
Call our billing department at (925) 736-0447 and we'll help you set up automatic monthly payments on your credit or debit card. You can swap to a new card any time.
Send us a message through the support form below with your dates, or call (925) 736-0447. We'll pause weekly visits and prorate your bill so you only pay for the service you receive.
Use the "Service Issue" option in the support form below and tell us what you're seeing. We'll get a technician out as soon as possible to make it right at no charge.
Occasionally a route runs late or a visit gets rescheduled. Reach out and we'll confirm what happened and credit your account if appropriate.
Contact our billing department immediately. We'll review your account, pull the service history, and work to resolve any discrepancies quickly.
We understand that major repairs can be expensive. Contact us to discuss payment arrangement options for repairs over $1,000.
Check your spam folder first. If you still can't find it, call us and we'll resend it immediately. Make sure we have your correct email address on file.
Send Us a Message
Already a customer? Pick what you need below — we’ll get back to you within one business day.
Your Service Team
Tell us what’s going on — your message goes straight to the person who knows your pool. We respond within one business day, faster for urgent issues.
Pool Emergency?
Don’t wait for email — call us directly. We do our best to respond fast during business hours (Mon–Fri, 7am–5pm), and occasionally take urgent weekend calls.
(925) 736-0447Need Immediate Help?
Our team is here Monday through Friday, 7am to 5pm. For after-hours emergencies, call anytime.